Question 1

Will callers know it's AI?

Accepted Answer

Most people just hear a friendly local voice. I never pretend to be human, though — if anyone asks, I tell them straight away that I'm an AI, and every call opens with the recording disclosure.

Question 2

What happens when someone needs a human?

Accepted Answer

They get one. Say the word and I transfer the call, text your team, or book a call-back — whichever you've set. Emergencies and upset callers always go to a person first.

Question 3

Can I hear it before I pay?

Accepted Answer

Yes — try me right now, no credit card. When you build your own Twodo, you can test-call it as much as you like before pointing your number at me.

Question 4

Do I need new phone numbers?

Accepted Answer

No. Keep your number and forward it to me — when you're busy, after hours, or always. Flick it back any time; nothing is locked in.

Question 5

What does it cost?

Accepted Answer

A flat monthly plan sized to your call volume, with founding pricing locked for life for the first 50 customers. No per-minute surprises, 30-day money-back, cancel in one click.

Question 6

Is my customers' data safe?

Accepted Answer

Yes. Calls and transcripts are encrypted, stored in line with the Privacy Act 2020 (NZ) and the APPs (AU), never sold, and deleted on your schedule. You own the data, not me.

Question 7

Can it really do collections legally?

Accepted Answer

Within the guardrails, yes: identity checks before anything's discussed, permitted calling hours and contact limits enforced automatically, full transcripts kept, and hardship or disputes handed straight to a human.

Question 8

What can't it do?

Accepted Answer

I won't give legal, medical or financial advice, make promises you haven't approved, or push past someone who wants a person. And I can't make the coffee — yet.

Hey, I'm Twodo.